Privacy Policy

We collect information that you provide directly to us, including:

• Contact details such as name, company name, phone number, and email address.
• Business details such as location, business type, and estimated cup consumption.
• Order and billing details when you purchase machines, premixes, or accessories.
• Support requests, including issue descriptions for installation or service queries.

We also automatically collect limited technical information such as device type, browser, and pages visited to improve site performance.

We use your information to:

• Respond to enquiries, share quotations, and process orders.
• Coordinate installation, training, and on-site machine service.
• Send order updates, service reminders, and important product notices.
• Improve our products, website experience, and customer support.
• Comply with applicable laws and prevent fraud or misuse.

We do not sell your personal information. We share information only with:

• Authorised service partners and logistics providers who deliver, install, or service your equipment.
• Payment processors and ecommerce platforms that securely handle transactions.
• Government or regulatory authorities when required by law.

We use industry-standard safeguards including encrypted connections, access controls, and reputable cloud infrastructure to protect your information. While no system is fully immune to risk, we continuously review and improve our security practices.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, warranty, and service obligations.

You may request access to, correction of, or deletion of your personal information by writing to sales@cafedesire.om. We will respond within a reasonable timeframe and in line with applicable law.

We use cookies and similar technologies to remember preferences, maintain your shopping cart, and analyse site usage. You can control cookies through your browser settings.

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or via direct communication where appropriate.

For privacy-related questions, contact Café Desire Oman at sales@cafedesire.om or call +91 9866859096.